Returns & Refunds

1. What is the return policy for CostumeBuzz?

We accept returns within 30 days from the date the order is placed. Returns must be authorized by our Customer Service team prior to shipping the items back.

2. How do I request a return or refund?

To request a return, contact our Customer Service team with your order details. Once authorized, you will receive instructions on how to proceed with the return. Please note that returned items must be shipped within 30 days from the date of authorization.

3. What are the general return requirements?

• Requests for returns must be made within 30 days of the order date.
• Returns must be pre-approved by Customer Service.
• All returned items must be in their original packaging with labels intact.
• The return must include the name of the original purchaser.
• Shipping and handling fees are non-refundable.

4. What items are non-returnable?

• Worn or used costumes.
• Costumes without original labels or packaging.
• Final sale or clearance items.
• Custom or personalized items.
• Undergarments, bodysuits, or any item that is intimate in nature.

5. What if I received a defective or damaged item?

If you received a defective or damaged item, please contact us immediately with your order number and photos of the product. We will gladly offer a replacement or refund for defective items.

6. When will I receive my refund?

Once we have received and inspected your return, a refund will be issued to the original payment method, excluding shipping and handling fees. Refunds typically take 5-10 business days to process.

7. Who covers the return shipping cost?

Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon receipt.

8. Are there any safety or product standards I should be aware of?

All of our products are tested according to standards set by the CPSC, ASTM, and CPSIA. We also provide a proper Children's Product Certificate or General Certificate of Conformity with each purchase.