Privacy Policy

At CostumeBuzz, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, By accessing or using our services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect various types of information to improve your shopping experience and provide you with relevant products and services. The types of information we collect include:

a. Personal Information

When you purchase a costume or sign up for an account with us, we may ask you to provide personal information such as:

Full name
Email address
Phone number
Billing and shipping address
Payment information (e.g., credit/debit card details, payment gateway details)
Date of birth (for age-restricted costume categories, such as adult costumes)

This information is essential for processing your orders and ensuring timely delivery.

b. Non-Personal Information

We also collect non-personal information, which helps us understand how visitors use our website. This includes:

Browser type and version
Operating system
IP address
Device type (mobile, desktop, etc.)
Pages visited on our site
Referring and exit pages

This information is collected through cookies, log files, and third-party analytics tools like Google Analytics. It allows us to optimize our website and tailor it to your preferences.

2. How We Use Your Information

We use the information we collect for several purposes:

a. Order Processing and Fulfillment

Your personal information allows us to process your costume orders, handle payments, and deliver your purchases to your specified address. We may also use your email address to send you order confirmations and shipping updates.

b. Customer Support

Your contact details enable us to provide customer support and respond to inquiries or requests related to our products and services. Whether you have a question about a specific costume, need help with sizing, or require assistance with returns, we use your information to resolve your issues.

c. Marketing and Promotions

With your consent, we may use your email address to send you promotional offers, newsletters, and updates about new costume arrivals, sales, or special events. You can opt out of these communications at any time by clicking the "unsubscribe" link in the emails.

d. Improvement of Services

We analyze non-personal information to understand how our website is used, which helps us improve our services, enhance user experience, and develop new products. For example, we may track which costume categories are most popular among our visitors and use that data to refine our inventory.

e. Legal Compliance

We may be required to use your personal information to comply with applicable laws, regulations, or legal processes. For instance, we may disclose your information if mandated by a court order or to protect our rights and the safety of our users.

3. Sharing Your Information

CostumeBuzz respects your privacy, and we do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We work with trusted third-party service providers who help us with various business operations, such as payment processing, order fulfillment, and website hosting. These providers may access your personal information only to the extent necessary to perform their services and are contractually obligated to protect your information.

b. Business Transfers

In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the business transaction. In such cases, we will notify you of any changes to the ownership of your information.

c. Legal Requirements

We may disclose your personal information if required to do so by law or in response to a valid request by a public authority (e.g., a government agency or law enforcement).

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to remember your preferences, track site usage, and deliver personalized content.

a. Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function and cannot be turned off in our system. They help you navigate the site, use shopping carts, and access secure areas.
Performance Cookies: These cookies help us analyze how visitors interact with our website, enabling us to improve functionality and user experience.
Marketing Cookies: These cookies are used to show you relevant ads based on your interests, both on our website and on third-party platforms.

You can control or delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

CostumesBuzz takes the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. This includes encryption technologies and secure payment gateways.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Children's Privacy

CostumesBuzz is committed to protecting the privacy of children. Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we discover that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we update or correct your information if it is inaccurate or incomplete.
Deletion: You can request that we delete your personal information, subject to certain legal requirements.
Opt-Out: You can opt out of receiving marketing communications at any time by clicking "unsubscribe" or contacting us directly.

To exercise any of these rights, please contact us at support@costumesbuzz.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.